SOS is a direct-contact feature that lets you send an urgent request to your service team when something needs immediate attention. It is designed for situations outside the normal service window: a sudden water event, equipment concern, or anything that cannot wait for the next scheduled visit.
Have Questions?
Frequently Asked
Answers to the most common questions about service coverage, technology, billing, and how to reach your team.
Service
Coverage, onboarding, and what to expect from the service relationship.
Yes. The best starting point is to submit a plan request through the Plans page. Every new client goes through a brief on-site verification visit before service begins. That lets us confirm your pool details, walk through expectations, and make sure we are the right fit for your property.
Barons & Buttons currently operates in San Antonio and the surrounding area. If you are unsure whether your property falls within our service radius, submit a plan request and include your address. We will confirm availability during verification.
Technology
Answers related to verification, reporting, dashboard visibility, and data-backed support.
Yes. After every service visit, a confirmation is issued that documents what was done, any observations made, and the current state of your pool. These records are available through the Splash Zone dashboard.
The Splash Zone is a custom dashboard tailored to your specific pool, factoring in shell type, water chemistry, swimming habits, calcium hardness, and even the weather. Your readings are captured weekly and remain accessible 24/7.
Billing
Straightforward payment handling built to keep security high and admin effort low.
Billing is handled through a secure, card-on-file model. When you complete the onboarding process, your payment method is captured and stored securely with no charge taken at that point. Billing begins only after your on-site verification visit is complete and your first service date is confirmed.
Account
Contact, communication, and how your service team is structured.
The primary channel for non-urgent communication is through the Splash Zone messaging feature. For urgent matters, use the SOS feature to send a direct alert to your service team. General inquiries can also be directed to support@baronsandbuttons.com or by calling (210) 975-5479.
Still need something specific?
Not every situation belongs in a static FAQ. For account-specific requests, urgent service needs, or custom guidance, use SOS or send a message directly through the contact page.